RETURN & EXCHANGE POLICIES
We accept returns and exchanges on full-price merchandise only within 14-days of receipt. Returns past 14-days or returns of sale merchandise will be sent back to the customer at the customer’s expense. Shipping charges are non-refundable. In order to be eligible, items must be returned with the original sales receipt, and in their original condition: unworn, unwashed, unaltered, undamaged, free of perfume, dog hair, deodorant, cigarette smoke and with all the original tags attached. Merchandise returned without the original tags attached may not qualify. We do not accept returns of jewelry, bralettes, hair accessories or hats.
Footwear returns must include the original shoebox, in its original condition and without postal labels. You may NOT use the original shoeboxes to ship footwear. Shoes and their original shoeboxes must be shipped within a larger box. If any of these requirements are not met, we will not be able to process your return, and the item(s) will be shipped back to you at your expense.
Should your item(s) have a defect or damage, you must email us at email@example.com within 24 hours of receiving your order.
Items ordered with Free Shipping are still eligible for a refund, less the actual cost of shipping.
All of our orders are fulfilled through our retail location and are processed on a first come, first serve basis. Therefore, if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that we have it in stock. Upon receipt of your return, we will process the return and issue a credit for the newly selected merchandise. We will then ship your exchange and notify you via email.
Please ship your return or exchange through an insurable tracker as we are not responsible for lost or stolen packages.
Allow us 5 business days of receipt of the return or exchange to process the refund or exchange.
As an additional convenience for our local customers, we are happy to process returns or exchanges for your online purchase at our flagship Granville store.
Send returns and exchanges to:
Cedar & Thread
1919 Lancaster Road
Granville, OH 43023